taya1 Privacy Policy

Introduction

taya1 ("taya1," "we," "us," or "our") operates the online gaming platform accessible at taya1.net (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information in connection with your use of the taya1 Platform.

This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account on taya1 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the taya1 Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

Information We Collect

taya1 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal information we collect include:

2.1 Registration Information. When you create a taya1 account, we collect:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Information. To comply with Philippine anti-money laundering regulations and to verify your identity, we may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or live photo for facial verification purposes;
• Proof of payment method ownership.

2.3 Financial Information. When you make deposits or request withdrawals, we collect:

• GCash or PayMaya account details (mobile number);
• Bank account details (bank name, account number) for BPI, BDO, Metrobank, and other supported banks;
• Transaction history, deposit amounts, and withdrawal records;
• Partial card details for Visa/Mastercard transactions (we do not store full card numbers).

2.4 Gaming Activity Data. We automatically record information about your gaming activity on the Platform, including:

• Games played, wagers placed, and game outcomes;
• Session duration and login timestamps;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical and Device Information. When you access the taya1 Platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and session tokens.

2.6 Communications. If you contact our customer support team, we retain records of your communications, including chat transcripts, email correspondence, and support ticket history.

How We Use Your Personal Information

taya1 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your taya1 player account, including processing your registration and verifying your identity;
• Age Verification: To confirm that you are at least 21 years of age, as required under Philippine gaming regulations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other supported payment channels;
• Game Provision: To provide you with access to bingo, slot, jackpot, live casino, and other games available on the taya1 Platform;
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and reporting requirements to relevant regulatory authorities;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible Gaming: To monitor gaming patterns, enforce responsible gaming limits you have set, and identify players who may be at risk of problem gambling;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the taya1 Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and news about taya1, where you have consented to receive such communications. You may opt out at any time;
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with your use of the Platform.

Legal Basis for Processing Your Personal Data

Under the Data Privacy Act of 2012 of the Philippines, taya1 processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including providing gaming services, processing payments, and managing your account;
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including AML regulations, KYC requirements, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for taya1's legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests;
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing and Disclosure of Your Information

taya1 does not sell your personal information to third parties. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Payment Service Providers. We share financial information with Philippine payment processors and financial institutions (including GCash, PayMaya, BPI, BDO, Metrobank, and card networks) to process your deposits and withdrawals.

5.2 Identity Verification Providers. We may engage third-party KYC and identity verification service providers to assist with document verification and fraud detection.

5.3 Technology and Infrastructure Providers. We use third-party cloud hosting, data storage, and technology service providers to operate the taya1 Platform. These providers process data on our behalf under strict data processing agreements.

5.4 Game Software Providers. Game providers whose titles are available on the taya1 Platform may receive limited gaming activity data necessary to operate their games and ensure fair play.

5.5 Regulatory and Law Enforcement Authorities. taya1 may disclose your personal information to Philippine regulatory bodies, law enforcement agencies, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government authorities where required by law, court order, or regulatory directive.

5.6 Professional Advisors. We may share information with our legal counsel, auditors, and other professional advisors where necessary for the conduct of our business.

Cookies and Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the taya1 Platform. We also use similar tracking technologies such as web beacons, pixel tags, and local storage objects.

6.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits you have configured.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

6.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the taya1 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

Data Security

taya1 implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the taya1 Platform is encrypted using industry-standard SSL/TLS protocols;
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. taya1 never stores your password in plain text;
• Access Controls: Access to personal data is restricted to authorized taya1 personnel on a strict need-to-know basis;
• Secure Data Centers: Player data is stored in secure, access-controlled data center facilities;
• Regular Security Audits: taya1 conducts regular security assessments and vulnerability testing of the Platform;
• Incident Response: taya1 maintains a data breach response plan and will notify affected players and the National Privacy Commission in the event of a personal data breach, as required by the Data Privacy Act of 2012.

Data Retention

8.1 Retention Period. taya1 retains your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and KYC Records: Retained for a minimum of five (5) years following account closure, as required under Philippine AML regulations;
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in accordance with the Anti-Money Laundering Act and its implementing rules;
• Gaming Activity Logs: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes;
• Customer Support Records: Retained for two (2) years following the resolution of the relevant support interaction;
• Marketing Consent Records: Retained for as long as necessary to demonstrate compliance with consent requirements.

8.2 Deletion. Upon expiry of the applicable retention period, taya1 will securely delete or anonymize your personal information in accordance with our data retention and disposal procedures, unless further retention is required by law or for the establishment, exercise, or defense of legal claims.

Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal information held by taya1:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, which is the purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal information taya1 holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain information directly through your taya1 account settings;
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@taya1.net. We will respond to your request within thirty (30) calendar days. We may need to verify your identity before processing your request.

Children's Privacy and Age Restriction

The taya1 Platform is strictly intended for adults aged 21 years and above. taya1 does not knowingly collect personal information from persons under 21 years of age. The minimum age for participation in casino-style online gaming in the Philippines is 21 years, and taya1 enforces this requirement through mandatory age verification during the registration process.

If taya1 becomes aware that personal information has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that your child has registered on the taya1 Platform, please contact us immediately at support@taya1.net.

taya1 also provides parental control guidance on our Responsible Gaming page to help parents and guardians prevent underage access to online gaming platforms.

International Data Transfers

taya1 primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers, including cloud infrastructure providers and game software suppliers, may process data in other countries. Where personal data is transferred outside the Philippines, taya1 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

Such safeguards may include contractual clauses that require the recipient to protect your personal data to the same standard as required under Philippine law, or reliance on the recipient's adherence to internationally recognized data protection frameworks.

Changes to This Privacy Policy

taya1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the taya1 Platform. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and post a notice on the Platform. For significant changes, we may also notify you by email to your registered address.

Your continued use of the taya1 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how taya1 protects your personal information.

Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or taya1's data processing practices, please contact our Data Protection Officer:

Email: support@taya1.net

We aim to respond to all privacy-related inquiries within thirty (30) calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.